How To Get DotPay POS, Login, Charges, Daily Target, Become Dotpay Agent, DotPay POS Customer Care Phone and Whatsapp Number

DotPay POS is a mobile point-of-sale (POS) device that allows merchants to accept payments from customers using their debit or credit cards. It is a popular option for merchants in Nigeria, as it is easy to use and set up.

In this article, we will discuss how to get DotPay POS, including the login process, charges, daily target, and how to become a Dotpay agent. We will also provide the customer care phone and WhatsApp number for DotPay POS.

How to get DotPay POS

To get a DotPay POS, follow these steps:

  • Visit the DotPay Website: Start by visiting the official DotPay website or download the DotPay mobile app from your device's app store.
  • Create an Account: If you are a new user, you'll need to create a merchant account on the DotPay platform. Provide the required information, such as your business details, contact information, and bank account details for settlements.
  • Complete Verification: As part of the registration process, you may need to verify your identity and business information. Follow the instructions provided by DotPay to complete the verification process.
  • Apply for a DotPay POS Device: Once your account is set up and verified, you can apply for a DotPay POS device. The application process typically involves providing information about your business type, expected transaction volume, and the location where you'll be using the POS.
  • Await Approval and Delivery: DotPay will review your application, and if approved, they will process your request and deliver the POS device to your registered business address.
  • Set Up and Activate: Once you receive the DotPay POS device, follow the setup instructions provided. Activate the device and ensure it is connected to a stable internet connection for smooth transaction processing.
  • Start Accepting Payments: Congratulations! You are now ready to start accepting payments from customers using their debit or credit cards. Your DotPay POS device will facilitate secure and seamless payment transactions.

Remember to review the terms and conditions of using the DotPay POS device, including any fees and charges associated with its usage. By obtaining a DotPay POS, you can elevate your business's payment capabilities and provide a convenient and modern payment experience to your customers.

DotPay POS Login

To log in to your DotPay POS account, follow these steps:

  • Open the DotPay App: Ensure that you have the DotPay mobile app installed on your device. You can download it from your device's app store if you haven't already done so.
  • Enter Your Credentials: Launch the DotPay app and enter your registered email address or mobile number and the password associated with your DotPay POS account.
  • Tap "Login": After entering your credentials, tap on the "Login" button to proceed.
  • Access Your Account: If the provided login information is correct, you will be granted access to your DotPay POS account. Here, you can view your transaction history, check settlements, and manage various account settings.

In case you encounter any issues logging in, ensure that you have entered the correct email address or mobile number and password. If you have forgotten your password, use the "Forgot Password" option to reset it. Alternatively, you can contact DotPay Customer Care through the provided phone number or WhatsApp number for assistance with login-related concerns.

DotPay POS Charges

Here is a summary of the charges associated with using DotPay POS:

  • Deposits: NGN 20 per transaction
  • Withdrawals:
    • NGN 20 for withdrawals of NGN 1-5,000
    • NGN 100 for withdrawals of NGN 5,001-20,000
    • NGN 200 for withdrawals of NGN 20,001-50,000
    • NGN 300 for withdrawals of NGN 50,001-100,000
    • NGN 400 for withdrawals of NGN 100,001-200,000
  • Monthly Maintenance Fee: NGN 1,000
  • Other Charges:
    • Chargeback Fee: NGN 500 per chargeback
    • Dispute Fee: NGN 500 per dispute

Merchants using DotPay POS should consider these charges when evaluating the costs and benefits of using the service for their business. The deposit fee is applied for each successful transaction, while withdrawal fees vary based on the amount being withdrawn. Additionally, there is a monthly maintenance fee for maintaining the DotPay POS service.

DotPay POS Daily Target

For DotPay POS merchants, maintaining a daily target of NGN10,000 in transactions is a key performance indicator to drive sales and business growth. Meeting this target demonstrates the merchant's commitment to actively utilizing the DotPay POS device for processing transactions.

Failure to meet the daily target may result in a penalty, typically amounting to NGN500 per day that the target is not achieved. This penalty serves as a motivator for merchants to consistently utilize the DotPay POS and strive to reach their daily sales objectives.

However, DotPay POS understands that there may be specific circumstances where merchants face challenges in meeting the daily target. For new merchants, a grace period of a few weeks may be provided to allow them to establish their business and ramp up sales. Additionally, temporary waivers of the daily target may be considered in cases of unexpected fluctuations in sales due to external factors.

Merchants concerned about meeting the daily target are encouraged to proactively reach out to DotPay POS customer care for assistance. The customer care team can provide valuable insights and tips on how to optimize sales and utilize the DotPay POS effectively.

Read Also: Palmcredit Customer Care WhatsApp Number, Phone Number, Email address, and Office Address

How To Become Dotpay Agent

Becoming a DotPay agent is a straightforward process that opens up exciting opportunities to provide cutting-edge payment solutions and generate additional income. To begin your journey as a DotPay agent, you'll need to meet the following requirements:

  • Nigerian Citizenship: As an agent, you must be a Nigerian citizen to be eligible to offer DotPay services.
  • Valid Business Registration: Ensure that you have a valid business registration, demonstrating your commitment to operating as a professional agent.
  • Bank Account in Nigeria: Having a bank account in Nigeria is essential for seamless settlement and withdrawal of your earned commissions.
  • Valid Means of Identification: Provide a valid means of identification, such as a national ID card, driver's license, or passport, to verify your identity during the application process.
  • Pay a Registration Fee: A registration fee is required as part of the application process to become a DotPay agent. This fee may cover administrative and operational expenses related to setting up your agent account and providing agent materials.

Once you have met these requirements, you can proceed with the application process, which can be completed either online through the DotPay website or by visiting a DotPay office. The application process is designed to be quick and straightforward, enabling you to apply and get approved in just a few minutes.

Below is a detailed guide on how to apply to become a DotPay agent, whether online or offline:

Online Application:

Step 1: Visit the DotPay Website

  • Access the official DotPay website through a web browser on your computer or mobile device.

Step 2: Navigate to the "Become an Agent" Page

  • Look for a dedicated section or page on the website that allows you to apply to become a DotPay agent. This section may be labeled as "Agent Registration" or "Become an Agent."

Step 3: Read the Requirements and Terms

  • Carefully review the eligibility requirements and terms for becoming a DotPay agent. Ensure that you meet all the specified criteria.

Step 4: Complete the Online Application Form

  • Fill out the online agent application form. You will need to provide your personal details, business registration information, bank account details, and a valid means of identification.

Step 5: Pay the Registration Fee

  • Process the payment for the registration fee through the provided online payment options. This fee may be payable using a debit/credit card or other available payment methods.

Step 6: Submit the Application

  • Review all the information entered in the application form and verify its accuracy. Once you are satisfied, click the "Submit" button to send your application.

Step 7: Await Approval and Communication

  • After submitting your application, await a response from DotPay. They will review your application and verify the information provided. You may receive an email or notification about the status of your application.

Offline Application:

Step 1: Visit a DotPay Office or Agent Location

  • Locate a nearby DotPay office or agent location where you can apply in person. You can find this information on the DotPay website or by reaching out to their customer care team.

Step 2: Obtain the Agent Application Form

  • Request the agent application form from the DotPay office or agent. This form will contain fields for your personal and business details, bank account information, and means of identification.

Step 3: Fill Out the Application Form

  • Carefully complete the application form, ensuring all information provided is accurate and up-to-date.

Step 4: Provide Required Documents

  • Gather and submit the necessary documents, such as your business registration certificate, means of identification, and other requested materials.

Step 5: Pay the Registration Fee

  • Make the payment for the registration fee in person at the DotPay office or agent location. The fee can be paid in cash or through any accepted payment method.

Step 6: Submit the Application

  • Hand in the completed application form and required documents to the DotPay office or agent. They will process your application for approval.

Step 7: Await Approval and Communication

  • Once your application is reviewed and approved, you will be notified by DotPay. They may contact you via email, phone call, or in person to confirm your agent status.

By following these detailed steps, you can successfully apply to become a DotPay agent, whether through an online or offline application process. Take advantage of this exciting opportunity to offer innovative payment solutions, generate additional income, and contribute to the advancement of digital payments in Nigeria.

DotPay POS Customer Care Phone Number

Their phone number is +234 806 197 1534 

The customer care team is available 24/7, ensuring that you have access to reliable support whenever you need it.

Whether you need assistance with setting up your DotPay POS device, processing payments, resolving disputes, or seeking technical support, the customer care team is dedicated to providing you with expert assistance and ensuring a smooth payment experience.

If you encounter any challenges or face issues with your DotPay POS device, it's advisable to contact customer care as soon as possible. Their swift and efficient support will help you overcome any hurdles and ensure that your payment processing remains seamless and efficient.

DotPay POS Customer Care  Whatsapp Number 

DotPay POS customer care WhatsApp number as +234 817 945 6822.

For any inquiries, technical support, or assistance with your DotPay POS device, you can reach out to their customer care team via WhatsApp. The convenience of contacting them through WhatsApp allows for easy communication and swift responses to your queries.

Feel free to use the provided WhatsApp number to seek guidance on setting up your device, processing payments, resolving any issues, or any other concerns related to your DotPay POS experience. The customer care team is available to assist you promptly and ensure that you have a seamless and efficient payment processing journey with DotPay POS.


How do I become a Dotpay agent?

To become a Dotpay agent, you will need to meet the following requirements:

  • Be a Nigerian citizen.
  • Have a valid business registration.
  • Have a bank account in Nigeria.
  • Provide a valid means of identification (such as a national ID card, driver's license, or passport).
  • Pay a registration fee.

Once you have met the requirements, you can apply to become a Dotpay agent. You can do this online or by visiting a Dotpay office.

The application process is simple and can be completed in a few minutes. Once your application is approved, you will be able to start accepting payments through DotPay POS.

How much does dot POS charge?

DotPay POS charges a flat rate of NGN20 for deposits and NGN100 for withdrawals of NGN20,000 or more. There are also some other charges, such as a monthly maintenance fee.

How do I use Dotpay?

To use Dotpay, you will need to have a DotPay POS device. Once you have the device, you can start accepting payments by following these steps:

  1. Turn on the device.
  2. Enter the amount of the transaction.
  3. Enter the customer's phone number or email address.
  4. Tap "Pay."

The customer will then receive a notification on their phone or email. They can then approve the payment by entering a PIN or clicking on a link.

How do I become a POS agent?

To become a POS agent, you will need to contact a Dotpay aggregator. An aggregator is a company that helps merchants get set up with DotPay POS.

The aggregator will provide you with a DotPay POS device and help you set up your account. They will also help you promote your DotPay POS business and train you on how to use the device.

Does Dotpay have an app?

Yes, Dotpay has an app for Android and iOS devices. The app allows you to accept payments, check your balance, and view your transaction history.

The app is easy to use and can be downloaded from the Google Play Store or the Apple App Store.


In conclusion, navigating the world of DotPay POS has been made effortless with this comprehensive guide. From understanding how to obtain a DotPay POS device and the simple login process to exploring the charges involved and setting daily targets, merchants can now leverage this cutting-edge payment solution with confidence.

Furthermore, aspiring entrepreneurs looking to expand their horizons can seize the opportunity to become DotPay agents, offering innovative payment services and generating additional income. The agent program provides a pathway to contribute to the digital payment landscape while benefiting from the numerous advantages and support provided by DotPay.

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