How To Deactivate, Close or Delete Flutterwave Account

If you're a user of the popular payment platform Flutterwave, you may be wondering how to deactivate, close, or delete your account. Fortunately, the process is relatively straightforward and can be completed in a few simple steps. In this blog post, we'll be providing a step-by-step guide on how to deactivate, close, or delete your Flutterwave account. We'll also answer some of the most common questions associated with the process, such as how to recover an account that has been deleted. So, if you're ready to close your account, read on!

Reasons to deactivate, close or delete Flutterwave account 

If you're considering deactivating, closing, or deleting your Flutterwave account, you may have a few valid reasons for doing so. Here are some common reasons why users choose to take these steps:

  1. Security concerns: If you suspect any unauthorized activity or potential security breaches on your account, it's best to deactivate or close it to protect your personal and financial information.
  2. Unused account: If you no longer use Flutterwave for payment transactions or if you've switched to another platform, you may want to delete your account to avoid any potential confusion or unnecessary charges.
  3. Privacy concerns: Some users prefer to have control over their personal data and choose to delete their account to ensure their information is not retained by the platform.
  4. Dissatisfaction with services: If you're unhappy with the features, customer support, or overall user experience provided by Flutterwave, closing your account may be a logical step.
  5. Business closure: If you've shut down your business or are no longer accepting payments through Flutterwave, it's wise to deactivate or close your account to prevent any future complications.

These are just a few reasons why users may decide to deactivate, close, or delete their Flutterwave accounts. Now let's dive into the steps on how to do it.

How To Deactivate, Close or Delete Flutterwave Account  

If you're ready to deactivate, close, or delete your Flutterwave account, here are the steps you need to follow:

  1. Log in to your Flutterwave account using your registered email address and password.
  2. Once you're logged in, navigate to the account settings or profile section. This is usually located in the top-right corner of the page.
  3. In the account settings or profile section, look for an option or tab labeled "Deactivate" or "Close Account." Click on it.
  4. You may be asked to confirm your decision or provide a reason for deactivating, closing, or deleting your account. Follow the prompts and provide the necessary information.
  5. After confirming your decision, your Flutterwave account will be deactivated, closed, or deleted. You will no longer be able to access your account or use any of the platform's services.

Remember, once you deactivate, close, or delete your Flutterwave account, all your transaction history, personal information, and payment preferences will be permanently removed from the platform.

What happens after deactivating, closing or deleting your Flutterwave account?  

Once you have deactivated, closed, or deleted your Flutterwave account, there are a few things that will happen:

  1. Loss of access: You will no longer be able to access your Flutterwave account. This means you won't be able to use any of the platform's services or view your transaction history.
  2. Removal of personal information: All your personal information, including your name, email address, and payment preferences, will be permanently removed from Flutterwave's database. This ensures that your data is no longer stored on the platform.
  3. Termination of payment services: If you had any active payment services or integrations through Flutterwave, they will be terminated. This means that any recurring payments or subscriptions linked to your account will be canceled.
  4. Loss of transaction history: All your transaction history associated with your Flutterwave account will be deleted. This includes information about past payments, invoices, and receipts.
  5. Inability to recover the account: Once you have deactivated, closed, or deleted your Flutterwave account, it is not possible to recover it. Make sure you have backed up any necessary information before proceeding with the account closure.

It's important to note that after closing your account, you may still receive transaction-related notifications or emails from Flutterwave. However, these notifications should cease over time as your account is fully removed from the platform's systems.

Now that you understand what happens after deactivating, closing, or deleting your Flutterwave account, you can proceed with confidence in making your decision.

Read Also: How To Deactivate, Close or Delete Easybuy Account


How do I deactivate my Flutterwave account?

Flutterwave does not provide a direct option for users to deactivate their accounts through their website or app. To close your Flutterwave account, you will need to contact their customer support. You can do this by sending an email to [email protected] or by visiting their official website and using the contact information listed there. Explain your request to close the account, and they will guide you through the necessary steps.

How do I contact Flutterwave customer service?

You can contact Flutterwave customer service through the following methods:

  • Email: Send an email to [email protected] with your inquiry or concern.
  • Website Contact Form: Visit the Flutterwave website, and look for their contact page or contact form. Fill in your details and message, and they will get back to you.
  • Social Media: Flutterwave may also have official social media accounts where you can send direct messages or inquiries.
  • Phone: Check the official contact phone numbers provided on their website for phone support if available.

How do I get my money back from Flutterwave?

Getting your money back from Flutterwave depends on the nature of the transaction and the reason for the refund. Here are the general steps:

  • Contact the Merchant: If you made a purchase through Flutterwave and want a refund, reach out to the merchant or business directly. Explain your issue and request a refund.
  • Dispute Process: If the merchant does not respond or you have a dispute, contact Flutterwave customer support and explain the situation. They will guide you through the dispute resolution process.
  • Bank or Card Issuer: If you used a credit or debit card for the transaction, you can contact your card issuer or bank and initiate a chargeback if applicable.
  • Documentation: Be prepared to provide evidence of the transaction, such as receipts, emails, or other communication related to the purchase.

 How can I change my business name on Flutterwave?

To change your business name on Flutterwave, follow these steps:

  • Contact Support: Reach out to Flutterwave customer support through their official email or contact form. Explain your request to change your business name and provide any necessary documentation or verification they may require.
  • Verification: Flutterwave may ask you to provide legal documents or proof of the new business name, depending on their policies.
  • Confirmation: Once they verify the change request, Flutterwave will guide you through the process and confirm the updated business name.

Can I have more than one Flutterwave account?

Flutterwave typically allows businesses and individuals to have multiple accounts for different business ventures or purposes. However, each account should be associated with a unique email address and business documentation if applicable. It's essential to comply with Flutterwave's terms and conditions regarding multiple accounts and ensure proper verification for each account you create. Always contact their customer support for guidance if you have specific questions about managing multiple accounts.


In conclusion, deactivating, closing, or deleting your Flutterwave account is a simple process that can be done in just a few steps. Whether you have security concerns, no longer use the platform, value your privacy, or are dissatisfied with the services provided, it's important to have control over your account. By following the steps outlined in this blog post, you can easily deactivate, close, or delete your account and ensure that your personal and financial information is no longer stored on the platform.

We hope that this step-by-step guide has been helpful in assisting you with deactivating, closing, or deleting your Flutterwave account. If you have any further questions or concerns, don't hesitate to reach out to Flutterwave's customer support for assistance.

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