Stanbic IBTC Customer Care Whatsapp Number, Phone Number, Email Address and Office Address

Customer care services play a pivotal role in ensuring an exceptional banking experience. Among the leading institutions catering to customers' needs, Stanbic IBTC stands out for its unwavering commitment to providing top-notch assistance and support. 

From addressing inquiries to resolving concerns, Stanbic IBTC's customer care team is readily available through various channels, including WhatsApp, phone, email, and physical office locations. In this comprehensive guide, we explore Stanbic IBTC's dedicated customer care services, equipping customers with the essential contact information to engage seamlessly with the bank's support representatives. 

Whether you seek prompt solutions or have questions about your banking journey, Stanbic IBTC's customer care channels are here to deliver exceptional assistance at every step of the way.

Stanbic IBTC Customer Care WhatsApp Number

Stanbic IBTC Customer Care WhatsApp Number is +234 700 9099 09909. 

Engaging with Stanbic IBTC's customer care through WhatsApp provides a user-friendly and efficient means of seeking assistance, as customers can chat and receive support at their own convenience. The bank's customer care team is readily available to provide prompt responses, ensuring that customers receive the necessary help they need, right at their fingertips.

Read Also: USSD Code to Check your Bank Account Number in Nigeria

Stanbic IBTC Customer Care Phone Number 

If you need assistance or have any inquiries related to your Stanbic IBTC account, products, or services, you can contact their Customer Care team at 0700 9099 09909. The dedicated team of representatives is available to address your concerns and provide support, ensuring a smooth and satisfactory banking experience.

Please note that standard call charges may apply when dialing the customer care helpline. For more accurate and up-to-date information, you can visit Stanbic IBTC's official website or refer to any recent communication from the bank.

Stanbic IBTC Customer Care Email Address 

the designated email address for Stanbic IBTC's customer care services is [email protected]. This email address serves as a direct channel for customers to seek assistance, provide feedback, and address any inquiries or concerns they may have pertaining to their Stanbic IBTC accounts, products, or services.

For enhanced communication and to facilitate a comprehensive response, it is advisable to include relevant details and pertinent account information when contacting the customer care team via email. Utilizing this method of correspondence allows for a more detailed and structured exchange, particularly for non-urgent matters or when a written record of communication is preferred.

Please be aware that response times to email inquiries may vary, and customers are encouraged to exercise patience while awaiting a resolution to their concerns.

Stanbic IBTC Customer Care Office Address 

Stanbic IBTC's head office address is:

Stanbic IBTC Bank PLC I.B.T.C. 

Place Walter Carrington Crescent, 

Victoria Island, Lagos, 


Please note that Stanbic IBTC  has multiple branches and offices across Nigeria, and the above address is for their head office in Lagos.


How do I chat with Stanbic Bank customer care? 

To chat with Stanbic Bank customer care, you can reach out to their dedicated WhatsApp helpline by adding the following number to your contacts: +234 700 9099 09909. The WhatsApp helpline provides a convenient and efficient platform for seeking assistance and support with your banking inquiries or concerns. Simply send a message, and their customer care representatives will be ready to assist you.

 What is Stanbic IBTC email address? 

Stanbic IBTC's email address for customer care inquiries is [email protected]. If you have any questions, feedback, or need assistance related to your Stanbic IBTC accounts, products, or services, you can reach out to them through this email address.

Can I withdraw from my IBTC pension account? 

Yes, you can withdraw from your Stanbic IBTC pension account. However, pension accounts have specific regulations and restrictions set by regulatory bodies to ensure the funds are used for retirement purposes. The process for withdrawal may vary depending on the type of pension account you have and the applicable regulations. It is advisable to contact Stanbic IBTC's customer care or visit one of their branches to get detailed information on how to initiate a withdrawal from your pension account.

How do I know my Stanbic IBTC account officer? 

To know your Stanbic IBTC account officer, you can contact their customer care through the WhatsApp helpline or email address provided above. Alternatively, you can visit a Stanbic IBTC branch and inquire about your account officer in person. Your account officer is assigned to assist you with personalized banking services and support.

How can I check my account details? 

You can check your Stanbic IBTC account details using the following methods:

  • Through the bank's mobile app or internet banking platform: Log in to your account using your credentials to view your account details, including account number, balance, and transaction history.
  • Using the USSD code provided by Stanbic IBTC: Dial the relevant USSD code (e.g., *909#) from your registered mobile number and follow the prompts to check your account details.
  • Contacting Stanbic IBTC's customer care: Reach out to their WhatsApp helpline, phone number, or email address provided above for assistance in checking your account details.

Always ensure that you have the necessary security information and identification when inquiring about your account details to protect your account's confidentiality.


In conclusion, Stanbic IBTC demonstrates a steadfast commitment to delivering exceptional customer care services by providing multiple avenues for customers to seek assistance and support. Through the integration of modern communication channels, the bank ensures that customers can access help conveniently and efficiently.

The provision of a dedicated WhatsApp number, phone number, and email address allows customers to engage with the bank's customer care representatives on their preferred platforms.

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