How To Block Kuda Bank Account When Phone is Stolen

If your phone is stolen, you should immediately block your Kuda bank account to prevent unauthorized access. This is a simple process that can be done through the Kuda app or by contacting Kuda customer support.

In this article, we will put you through the right process you need to follow to be able to block your Kuda bank account, whenever your phone is stolen.

Contact Kuda Customer Support

It's crucial to act fast and contact Kuda customer support. They are available to assist you in securing your Kuda bank account and prevent unauthorized access. Reach out to their customer support team through their website or their mobile app. 

Be sure to provide them with all the necessary details, such as your account information and the date and time your phone was stolen. They will guide you through the process of blocking your account, ensuring that your funds are safe and protected. Remember, Kuda is committed to providing excellent customer service, especially during times like this. So don't hesitate to contact them for assistance!

Change Your Kuda PIN

Changing your Kuda PIN is another important step in securing your bank account after your phone has been stolen. This ensures that even if someone gains access to your phone, they won't be able to use your PIN to access your Kuda account. To change your Kuda PIN, simply log into your Kuda mobile app using another device or computer. 

Navigate to the settings or security section, and select the option to change your PIN. Follow the prompts to enter a new PIN that is different from the one you had before. Remember to choose a strong PIN that is not easily guessable. By changing your Kuda PIN, you add an extra layer of security to your account, giving you peace of mind knowing that your funds are protected.

Read Also: How Much Can PalmPay, Opay, Kuda Bank and MoniePoint Receive Without BVN in Nigeria?

Verify Your Identity

To further secure your Kuda bank account after your phone has been stolen, it is important to verify your identity. This step ensures that only you have access to your account and prevents any unauthorized individuals from tampering with your funds. 

Kuda may require additional identification documents or information to verify your identity, such as a valid ID card or a selfie. By completing this verification process, you can have peace of mind knowing that your account is secure and protected. Remember, verifying your identity is a crucial step in blocking your Kuda bank account and safeguarding your hard-earned money.

Block Your Account 

Once you have followed all the above steps, the last and most important thing you need to do is to block your account, once you have contacted customer support and verified your identity, tell customer support to block your account. 


How do I block my account number from another phone?

To block your account number from another phone, you should contact your bank or financial institution's customer support. They can assist you in blocking your account or taking necessary security measures.

Can you lock your money on Kuda?

Yes, Kuda allows you to lock your money in a savings or fixed deposit account. You can use Kuda's savings feature to set aside funds and earn interest on them.

Does Kuda have a WhatsApp number?

Kuda may not have a WhatsApp number for customer support. For any inquiries or support-related issues, it's recommended to contact Kuda through their official customer support channels, such as their in-app chat or email support.

Can you delete your Kuda account?

To delete your Kuda account, you should reach out to Kuda's customer support or follow the specific account closure process outlined by Kuda. Deleting an account may have certain implications, so it's advisable to inquire with their support team for guidance.

What happens if I deactivate my Kuda account?

Deactivating your Kuda account may result in the closure of your account, including any associated cards, and the termination of your access to Kuda's services. The specific consequences may vary, so it's essential to contact Kuda's customer support for accurate information on the deactivation process and its effects.


In conclusion, promptly blocking your Kuda Bank account is a crucial step to take if your phone is stolen. This proactive measure can help protect your finances and sensitive information from falling into the wrong hands. While it may seem like a complex task, the steps are relatively straightforward and accessible to anyone. 

By swiftly blocking your account, you can minimize the potential risks and ensure that your banking activities remain secure. Remember, in the event of a lost or stolen phone, time is of the essence, so act quickly to prevent any unauthorized access to your Kuda Bank account.

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