How to Block Moniepoint Account When Phone is Stolen

Losing your phone can be a stressful and overwhelming experience, especially if you have important personal and financial information stored on it. With the rise of mobile banking and payment apps, such as Moniepoint, losing your phone also means the risk of someone accessing your account and making unauthorized transactions. In this blog post, we will discuss the steps you can take to block your Moniepoint account in the unfortunate event that your phone is stolen, giving you peace of mind and protecting your finances.

Contact Moniepoint Support And Verify Identity 

Once you have completed the above step, the next thing you need to do is to contact Moniepoint support and explain the situation to them. 

They are there to assist you and guide you through the process of blocking your account and ensuring its security. Whether it's through email, phone, or an online chat, reach out to them as soon as possible. Their expert advice and prompt assistance will give you peace of mind and help protect your finances. Remember, Moniepoint is there to support you during this stressful time, so don't hesitate to contact them.

Change Your Moniepoint PIN

To further secure your Moniepoint account after your phone has been stolen, it is important to change your Moniepoint PIN. This step ensures that even if someone gains access to your phone, they won't be able to use your existing PIN to access your account. 

To change your PIN, log into your Moniepoint account on a trusted device, navigate to the settings or security section, and select the option to change your PIN. Choose a new PIN that is unique and easy for you to remember but difficult for others to guess. By changing your PIN, you add an extra layer of protection to your Moniepoint account and minimize the risk of unauthorized access.

Deactivate Your Account

To further ensure the security of your Moniepoint account after your phone has been stolen, it is essential to deactivate your account. Deactivating your account will prevent any unauthorized access or activity while you work on recovering your stolen phone. 

To deactivate your account, reach out to Moniepoint's customer support team and provide them with the necessary information. They will guide you through the deactivation process and help protect your account from any potentially fraudulent transactions. Taking this step will give you peace of mind and allow you to focus on recovering your phone without worrying about your Moniepoint account.

Read Also: Opay Fake Transfer & Payment Alert: How to be Safe


How do I block my account number from another phone?

To block your Moniepoint account number from another phone, you need to contact Moniepoint customer care immediately. They will guide you through the process and ensure that your account is secured.

Which bank owns Moniepoint?

Moniepoint is not owned by a traditional bank. It is a financial technology company that provides Point of Sale (POS) and payment solutions in Nigeria.

Who owns Moniepoint?

Moniepoint is a Nigerian fintech company, but the specific ownership details may not be publicly available. You can reach out to Moniepoint customer care for any specific inquiries related to the company.

How do I use USSD code for Moniepoint?

Moniepoint primarily operates as a Point of Sale (POS) service, and it doesn't have traditional USSD codes for customers. You can use Moniepoint by visiting one of their POS terminals or contacting their customer care for any specific services they offer.

How can I contact Moniepoint customer care?

You can contact Moniepoint customer care by using the following methods:

  • Phone: Moniepoint has a customer care phone number that you can call for assistance. The number may change over time, so it's best to check their official website or app for the most up-to-date contact information.
  • Email: You can also send an email to their customer support team. The email address should be available on their official website or within their app.
  • In-App Support: Many fintech companies, including Moniepoint, provide in-app support. You can often find a "Contact Us" or "Support" option within the Moniepoint app to send messages or request assistance.


If your Moniepoint phone is stolen, it is important to block your account immediately to prevent unauthorized access and transactions. This can be done through the Moniepoint app or by contacting Moniepoint customer support. By following the steps outlined in this blog post, you can secure your personal and financial information, verify your identity, contact Moniepoint customer support for assistance, change your PIN, and deactivate your account. Taking these measures will give you peace of mind and ensure that your Moniepoint account remains secure while you work on recovering your stolen phone. Remember, Moniepoint is there to support you throughout this process, so don't hesitate to reach out for help.

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