How to Unlock Moniepoint Account

If you're a Moniepoint user and have recently found yourself locked out of your account, don't panic. It can be frustrating to be unable to access your money and make transactions, but there are steps you can take to unlock your Moniepoint account. 

In this blog post, we'll guide you through the process of unlocking your account so you can get back to using Moniepoint hassle-free. Whether you forgot your login credentials or your account was blocked for security reasons, we've got you covered. Keep reading to learn how to unlock your Moniepoint account.

Possible Reasons Why Your Moniepoint Account Might Be Locked 

There are several possible reasons why your Moniepoint account might be locked. Here are some common ones:

  1. Incorrect login credentials: If you've entered your username or password incorrectly multiple times, Moniepoint may temporarily lock your account for security purposes. Double-check that you're entering the correct information before attempting to unlock your account.
  2.  Suspicious activity: Moniepoint has sophisticated security measures in place to protect your account from fraudulent activity. If their system detects any suspicious behavior, such as multiple login attempts from different locations or unusual transactions, they may lock your account until they can verify your identity.
  3. Forgotten password: If you've forgotten your password and have exceeded the maximum number of login attempts, Moniepoint may lock your account to prevent unauthorized access. You can reset your password to regain access to your account.
  4. Security breach: In rare cases, your Moniepoint account may be locked due to a security breach. This could be a result of hackers gaining access to your account or other security vulnerabilities. If this happens, it's crucial to contact Moniepoint's customer support immediately to resolve the issue.

Remember, these are just some possible reasons for a locked account, and the exact cause may vary. It's always best to contact Moniepoint directly for assistance in unlocking your account and resolving any issues.

How to Unlock Moniepoint Account  

So, you've found yourself locked out of your Moniepoint account. Don't worry, we've got your back! Here are the steps to unlock your account:

  1. Contact Moniepoint Support: The first thing you should do is reach out to Moniepoint's customer support team. They will guide you through the process of unlocking your account and help resolve any issues you may be facing.
  2. Provide Necessary Information: To unlock your account, you may need to provide some personal information or answer security questions. This is done to verify your identity and ensure the safety of your account.
  3. Follow Security Measures: Moniepoint takes security seriously, so it's important to follow their recommended security measures. This may include creating a strong password, enabling two-factor authentication, and regularly updating your account information.
  4. Be Patient: Unlocking your Moniepoint account may take some time, especially if there are security concerns. While waiting, avoid attempting to log in repeatedly as this could potentially prolong the unlocking process.

Remember, it's always a good idea to stay vigilant and take preventative measures to avoid future account lockouts. Let's move on to our next section for some useful tips to keep your Moniepoint account secure.

Tips To Prevent Your Moniepoint Account From Being Locked In the Future? 

Here are some useful tips to prevent your Moniepoint account from being locked in the future:

  1. Set a strong and unique password: Make sure your password is not easily guessable and includes a combination of uppercase and lowercase letters, numbers, and special characters. Avoid using personal information or common words.
  2. Enable two-factor authentication (2FA): Two-factor authentication adds an extra layer of security by requiring a second form of verification, such as a code sent to your phone, when logging in. This ensures that even if someone gets hold of your password, they still can't access your account without the second factor.
  3. Regularly update your account information: Keep your account information up to date, including your email address and phone number. This ensures that Moniepoint can reach you if they suspect any suspicious activity.
  4. Be cautious of phishing attempts: Always be vigilant of phishing attempts, where scammers try to trick you into revealing your login credentials or personal information. Avoid clicking on suspicious links or providing your information to untrusted sources.
  5. Keep your device and software updated: Regularly update your device's operating system and software to protect against potential security vulnerabilities.

By following these tips, you can help safeguard your Moniepoint account and minimize the risk of it being locked in the future. Stay proactive and take steps to protect your financial information.

Read Also: ATM Moniepoint App: How to Download Moniepoint Agent App


How do I unlock my Moniepoint?

If your Moniepoint account has been locked, you can follow these steps to unlock it:

  1. Contact Moniepoint customer care through any of their available channels:
    • Email: [email protected]
    • Live Chat: Moniepoint website
    • Social Media: Facebook, Twitter
    • Phone: +234 816 847 7643
  2. Provide your account details and explain the reason for the account lock.
  3. Moniepoint customer care will review your request and unlock your account if the issue is resolved.

How do I resolve a restricted Moniepoint account?

A Moniepoint account may be restricted due to various reasons, such as exceeding transaction limits, providing incorrect information, or violating Moniepoint's terms of service. To resolve a restricted account, follow these steps:

  1. Contact Moniepoint customer care using the methods mentioned above.
  2. Explain the reason for the restriction and provide any necessary documentation or clarification.
  3. Moniepoint customer care will assess your case and provide guidance on resolving the restriction. This may involve completing verification processes, providing additional information, or adhering to specific guidelines.

How can I talk to Moniepoint customer care?

Moniepoint offers multiple channels to reach their customer support team:

  1. Email: Send an email to [email protected] with a detailed description of your concern or inquiry.
  2. Live Chat: Engage in real-time communication with a Moniepoint customer service representative through the live chat feature on their website.
  3. Social Media: Connect with Moniepoint on social media platforms like Facebook and Twitter. Send them a direct message with your query or concern.
  4. Phone: Call Moniepoint customer care directly at +234 816 847 7643.

Moniepoint customer support is available 24/7 to assist you with any inquiries or issues.

How do I reset my Moniepoint business PIN?

To reset your Moniepoint business PIN, you can follow these steps:

  1. Log in to your Moniepoint merchant account.
  2. Navigate to the "Settings" or "Security" section.
  3. Locate the "Reset PIN" or "Reset Business PIN" option.
  4. Enter your current PIN and create a new PIN.
  5. Confirm your new PIN and save the changes.

How do I reset my transaction PIN?

To reset your Moniepoint transaction PIN, you can follow these steps:

  1. Open the Moniepoint app on your mobile device.
  2. Enter your username and password to log in.
  3. On the main menu, select the "Settings" or "Profile" option.
  4. Locate the "Change Transaction PIN" or "Reset PIN" option.
  5. Enter your current PIN and create a new PIN.
  6. Confirm your new PIN and save the changes.

Remember to keep your PINs secure and confidential to prevent unauthorized access to your Moniepoint account.


In this blog post, we have discussed the frustrating experience of being locked out of your Moniepoint account and provided a step-by-step guide on how to unlock it. We explored some possible reasons for your account being locked, such as incorrect login credentials, suspicious activity, forgotten passwords, or a security breach. We emphasized the importance of reaching out to Moniepoint's customer support and providing any necessary information to verify your identity and unlock your account. 

Additionally, we offered some valuable tips to prevent future account lockouts, such as setting a strong password, enabling two-factor authentication, regularly updating your account information, being cautious of phishing attempts, and keeping your device and software updated. By following these tips, you can help protect your Moniepoint account and avoid the inconvenience of being locked out. Remember, your account's security is essential, so always stay proactive and take necessary precautions to safeguard your financial information.

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